Refund Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

At Newsum, we want you to be satisfied with your educational investment. This Refund Policy outlines the conditions under which refunds are available for our courses.

1. 14-Day Refund Window

We offer a 14-day refund period for all course purchases. If you're not satisfied with a course for any reason, you may request a full refund within 14 days of your purchase date.

1.1 Eligibility Conditions

To be eligible for a refund, the request must be made:

• Within 14 calendar days of the original purchase date
• Before you have completed more than 30% of the course content
• Via our official contact channels (email or phone)

1.2 What's Covered

The 14-day refund policy applies to:

• Individual course purchases
• Course bundles (refund applies to the entire bundle)
• First-time purchases of each course

2. How to Request a Refund

2.1 Contact Us

To request a refund, contact us through one of these methods:

• Email: [email protected] with subject line "Refund Request"
• Phone: +1 360-616-7592 during business hours (Monday-Friday, 9 AM - 5 PM EST)

2.2 Required Information

Please include the following in your refund request:

• Your full name and account email address
• Course name and purchase date
• Order or transaction number (if available)
• Brief reason for the refund request (optional but helpful)

2.3 Processing Time

Refund requests are typically processed within:

• 1-2 business days for approval decision
• 5-7 business days for the refund to appear in your account

Processing times may vary depending on your payment method and financial institution.

3. Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

3.1 Credit/Debit Card Refunds

Refunds to credit or debit cards typically appear within 5-7 business days after processing, though your bank may take additional time to post the credit.

3.2 PayPal and Other Payment Services

Refunds to PayPal or similar payment services usually appear within 3-5 business days after processing.

4. Exceptions to Refund Policy

4.1 Non-Refundable Circumstances

Refunds are not available in the following situations:

• Requests made after the 14-day window has closed
• After completing more than 30% of the course content
• For courses received as gifts (the original purchaser may request a refund)
• After a certificate of completion has been issued
• For repeat purchases of the same course

4.2 Course Access After Refund

Once a refund is processed, your access to the course materials will be revoked. Downloaded materials and certificates become invalid.

5. Educational Nature of Services

Our courses are educational services, and we understand that learning effectiveness varies by individual. The 14-day refund period allows you to evaluate whether a course meets your needs.

5.1 No Guarantees of Outcomes

We provide quality educational content, but we do not guarantee specific results, skill levels, or career outcomes. Our refund policy is not based on course effectiveness claims but on your satisfaction with the educational content and experience.

5.2 Technical Issues

If you experience technical problems accessing course materials, please contact our support team before requesting a refund. Many technical issues can be resolved quickly, and resolving them does not affect your eligibility for a refund.

6. Promotional Discounts and Refunds

If you purchased a course at a discounted price, your refund will be for the amount you actually paid, not the regular course price.

7. Course Updates and Refunds

We regularly update our courses to reflect current practices and technologies. Course updates do not reset the refund eligibility period. The 14-day window is calculated from your original purchase date.

8. Contact for Refund Questions

If you have questions about our refund policy or your specific situation, please contact us:

• Email: [email protected]
• Phone: +1 360-616-7592
• Address: 97 2038 Ridge Rd, Syosset, NY 11791, United States

9. Policy Changes

We may update this Refund Policy. Changes will be posted on this page with an updated effective date. Refund requests are governed by the policy in effect at the time of your purchase.

Summary: We offer a straightforward 14-day refund policy. If you're not satisfied with a course within 14 days and haven't completed more than 30% of the content, contact us for a full refund. No complicated processes, no questions asked. We want you to feel confident in your educational investment.